Returns & Refunds
You have 90 days from delivery to return your order. If something isn't right, we'll make it easy.
How to return
| Step | What to do |
|---|---|
| 1. Request | Email contact@highline-hart.com with your order number and the item(s) you'd like to return. |
| 2. Label | We'll send you a printable return label and instructions within a few hours. |
| 3. Pack & send | Pack the items unworn, with tags attached, attach the label and drop off the parcel. |
| 4. Refund | Once your return arrives and is inspected, we refund to your original payment method within 5 business days. |
Conditions
- Items must be unworn, unwashed and in their original condition with all tags attached.
- Shoes must be tried on indoors only and returned in their original box.
- For hygiene reasons, earrings and opened underwear cannot be returned.
- Final-sale items marked as such on the product page cannot be returned.
Return shipping costs
Return shipping is paid by the customer. The cost of the printable label will be deducted from your refund — we'll tell you the exact amount before you send anything.
Exchanges
Need a different size or color? Let us know in your return request and we'll reserve the new item for you while your return is on its way.
Refund timing
Refunds are issued to your original payment method. Depending on your bank, it may take another 3–10 business days for the amount to appear on your statement. Original shipping was free, so there are no shipping fees to refund.
Please don't send returns to our studio address — always use the label we send you so we can track and process your return quickly.